Amazon Blames Google for Publishing Private Information
| Amazon.com is no longer the epitome of online customer service. They allow our personal information to be accessable by search engines and blame the likes of Google when these details are published rather than owning up to their own responsibilities. |
Do you have an Amazon account? Do you trust them not to publish your personal details on the internet? DON'T! I trusted Amazon, until one day I was googling my name, and was shocked to find my full name, address details and more on amazon.com from a simple google search on my name! Here's an example of what I'm talking about:
This person (not me) doesn't know that her address has been made available to anyone who can use google. Her trust in amazon is being betrayed, she may get more than she "wished" for.
When I contacted Amazon asking for an explanation, their reply showed that they were clueless, and more concerned with ducking responsibility than understanding their problem and putting it right.
Paula from Customer Service was of the mistaken impression that Google to blame for providing Amazon's customer information. Hmm, and who gave Google access to Amazon's customer's info? That would be Amazon!
I had originally marked my wishlist as "private". This apparently means nothing to amazon. So what's Amazon's privacy policy promise us about our sensitive personal information?
Amazon promise not to share personally identifiable information with third party websites.
I replied to Laura from Amazon, asking her to escalate the issue. She sent a copy-paste reply, and nothing since.
Am I the only one who feels Amazon have broken their promise and committed a huge blunder and breach of our trust in them? Being an online company, shouldn't we expect a more intelligent and competent response from Amazon?
Aside from not using Amazon's wishlist, what should we do about this?
Thanks for your attention,
Suki Mhay
(Either reply here, or else you already have my "personal details")
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