The exercises were excellent, 10/10. Liked the concession strategy.
The case studies are good and staff participation is also encouraging.
Best feature Role plays: helps us to apply theory into real life situation, ensuring balance between theory and practise.
Gained an understanding of the rules & strategies associated with negotiations.
Can use the structured & logical approach & framework.
The structure of the negotiation strategy chart is very useful. Changing mindset to build close long term relationship based on trust. Increased confidence to negotiate
A very informative course with customised role plays allowing course participants to utilize learnings.
Trainer was always willing to explain everything, even if it had already been done twice before. The preparation / customization of course to one’s needs was very useful.
Thank you for providing such a good, concise course
It was a good training and course materials are excellent
Definitely essential to be an effective negotiator. Thank you!
An excellent course which I benefited greatly from.
Well organized & worth the investment